For property managers
Tenant and owner messages, sorted before the team opens the inbox.
WSD sets up AI inbox triage and automated replies for rental agencies and sectional-title managing agents, so routine questions get an answer and everything else reaches the right person with a summary.
Where property-management inboxes get stuck.
- 01
Everything arrives together
Maintenance requests, lease questions, statement queries and viewing requests land in the same inbox, in the same order they arrived.
- 02
Routine takes as long as difficult
The question you have answered a hundred times costs as much attention as the one that needs a decision.
- 03
Urgent waits its turn
An urgent message sits behind everything else until somebody reads that far.
What WSD sets up.
Each piece is configured around your business, and what can be connected depends on the tools you use.
- 01
Inbox triage
Incoming messages are sorted by what they are about, how urgent they look and who they belong to.
- 02
Automated replies
Routine questions get an answer in your wording. Anything the system should not answer goes to a person.
- 03
Summaries and follow-up
A short summary instead of a long thread, and a reminder when a request has stalled.
Questions
You do. Routine questions can be answered automatically, in your wording. Anything else goes to a person, with a short summary, and you set where that line sits.
No. It sorts the inbox and answers the routine questions so your team spends its time on the messages that need a person.
A maintenance request can be acknowledged, the missing details asked for (unit, what is happening, photos) and the request passed to the right person, flagged if it looks urgent. An owner asking for an update is told the request has reached their portfolio manager. The system does not diagnose faults, approve repairs, choose contractors or give out account or statement figures; your team does that.
That depends on the email, messaging and property-management tools you use and the access they allow. We confirm what can be connected before we build anything.
The AI automation build is R9,500 once-off, with a founding rate of R7,500 for the first three property businesses. AI running costs, such as model usage, are separate and disclosed up front (typically about R100 to R300 a month). Ongoing support starts from R1,500 a month.
Book a 30-minute call.
We look at how your inbox works today and tell you what is worth automating.